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Introduction
This course, divided into four sections, covers the topics and ethics and professionalism in the mortgage industry. The course begins with a look at the guiding values of the mortgage industry, and why these values are crucial to the overall integrity of the profession. The course then examines the concept of ethical dilemmas, and the process that a professional can employ to resolve them. Also discussed is the relationship between ethics and trust. The course concludes with a discussion of the consequences of unethical behavior with an examination of a number of real life cases of unethical behaviour in the mortgage industry.
Course Outline
Section 1: The Guiding Values of the Mortgage Industry
- Honesty, Integrity and Justice
- Professionalism
- Technical Proficiency
- Confidentiality
Section 2: The Nature of Ethical Dilemmas
- When Our Values Clash with Each Other
- Types of Dilemmas
- An Ethical Decision-Making Process
Section 3: Ethics and Trust
- Trust is a Direct Result of Ethical Behaviour
- Trust and Expectations
Section 4: The Very Real Consequences of Unethical Behaviour
- Real Life Cases of Unethical Behaviour and their Real Consequences
- A Final Word on Authority and Behaviour
