Essentials in Supervisory Skills

• Develop the managerial skills of key staff members, preparing them to take on more senior leadership positions  
• Empower frontline leaders to break down barriers and enhance teamwork and productivity
• Improve the flow of information and ideas throughout the organization
• Strengthen relationships with customers and other external stakeholders, leading to better bottom-line results 
• Foster an inclusive workplace culture of excellence and growth 

The Role of the Supervisor

• Responsibilities and demands you face as a supervisor
• The impact of organizational change and how it affects your role

Situational Leadership

• Different leadership styles and their application to team members based on their level of competence, confidence and commitment
• Building a personal plan to become a more effective supervisor 

Essential Supervisory Leadership Skills

• Emotional intelligence
• Performance management of team members
• Dealing with difficult issues: conducting challenging conversations, disciplining firmly and fairly without creating resentment

Workload Management

• Strategies for organizing and managing multiple priorities
• Setting goals for yourself and your team
• Learning to let go: delegating tasks to others

People Management

• Delivering a stellar onboarding experience and preparing people for their roles
• Building trust, engagement and accountability
• Monitoring and reporting staff performance

Communicating Across the Organization 

• Communicating upwards: making yourself heard and increasing your influence with various levels of management 
• Communicating downwards: translating organizational objectives and expectations back down the lines
• Communicating across: working collaboratively with peers in other business units

Nurturing an EPIC Culture

• The psychology of purpose: understanding how people think can empower them to deliver better engagement and results
• Motivating front-line staff to commit to and act on organizational objectives
• Supporting the integrity of the company culture

Change and Transition

• Why is change so hard, and why doesn’t it stick?
• The drivers of change and the change process
• Becoming an effective agent of change