- Understand how your organization’s critical path works (or doesn’t)
- Distinguish between customers (those who provide the money) and beneficiaries (those who use your product or services)
- Identify how your organization or department adds value to customers
- Develop and operationalize your critical path strategy
- Focus employees on their place and role on the critical path
- Motivate people to add value to the critical path
- Reduce non-value-adding “make work”
- Use the critical path as the “North Star” when choosing individual and team work priorities
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UBC Sauder Executive Education,
Dr. Robert Kelley
Robert is a Distinguished Service Professor of Management at the Tepper School of Business at Carnegie Mellon University in Pittsburgh, where he consistently is rated one of the top teachers and was nominated by students for Carnegie Mellon University’s Doherty Teaching Prize. Conducting career-propelling programs for managers by leveraging his acclaimed research, he leads sessions on developing star performers, followership-leadership, managing intellectual capital, designing customer-driven strategies and services, and getting everyone on the critical path.
As the author of the national bestseller How to Be a Star at Work: Nine Breakthrough Strategies You Need to Succeed, Robert has attracted international attention from media such as the NBC Today Show, CNN, CBS, and National Public Radio. His book was honoured as one of "The 100 Best Business Books of All Time" and the #1 career book by the New York Daily News. His other bestsellers include: The Power of Followership, The Gold-Collar Worker, and Consulting. His ideas have also appeared in the Harvard Business Review, The New York Times, Fortune, Forbes, Business Week, Wall Street Journal, The Economist, People, Cosmopolitan, and other major publications.
Robert is an intellectual entrepreneur in the marketplace of ideas. Widely considered the founder of “followership” studies, he legitimated the topic and, in the process, changed the prevailing view of leadership. Likewise, he coined the term “gold-collar worker” which brought national recognition to brain-powered workers and spurred research on intellectual capital and the “creative class.”
In addition to his academic duties, Robert is currently is teaching, consulting and writing about how to turn average performers into workplace stars, how to cultivate follower–leader partnerships, how to manage intellectual capital as the firm’s key competitive asset, and how to make organizations customer–driven. His research focuses on how to be a star performer in a global, virtual, multi-cultural, and 24/7 world; how minorities and women can avoid career de-railers; and the implications of intellectual capital on the individual, the company and the economy.
Robert’s clients include 3M, H-P, Merck, Intel, AT&T, Wal-Mart, Alcoa, Ford, PNC Bank, Ontario Teachers’ Pension and Planning Board (Canada’s largest pension fund), the U.S. Federal Home Loan Bank Board, and the Fred Rogers Company (the organization behind the award-winning TV program Mr. Rogers Neighborhood).
His educational background includes post-doctoral work at the Harvard Business School, Ph.D. from Colorado State University, M.A. from the University of Texas at Austin, and a B.A. from Drake University.
[Executive Education Programs] Developing Star Performers, The Critical Path to Competitive Success
Upcoming sessions
Why UBC Sauder Executive Education?
Elevate your career and organization with UBC Sauder. Recognized as a global leader in executive education by the Financial Times, our programs deliver a transformative learning experience, resulting in tangible impact.
Elevate your career and organization with UBC Sauder. Recognized as a global leader in executive education by the Financial Times, our programs deliver a transformative learning experience, resulting in tangible impact.
