Make conflict resolution part of a healthy work environment
Differences between people in the workplace are inevitable. Left unresolved, they can drain the productive energies of individuals, teams and even entire organizations. But conflict is not inherently corrosive. It can be part of a healthy work environment provided it is constructively addressed and skillfully managed.
This program empowers current and aspiring leaders to navigate and resolve conflicts effectively. Gain key insights on the drivers of workplace conflict. Assess your personal approach to conflict, and adapt your conflict response style to multiple interpersonal scenarios. Practice skills for deescalating existing problems and pre-empting potential ones. Communicate to build understanding and rapport. Keep teams on track working towards a common goal. Forge better relationships at work, and in life.
The conflict resolution, communication and problem-solving capabilities you’ll learn here will prove indispensable to the health and productivity of your organization. It’s a skillset that every leader or future leader needs to have!
Note: this program focuses on the individual dynamics of conflict resolution, including conflicts between managers and workers and between co-workers. It does not cover legal or contractual conflicts (e.g. collective bargaining) or broader societal conflicts like aboriginal land claims.
Conflict Management Strategies
Who should attend
This program will benefit those in public or private sector organizations of any size, including:
- Middle managers, team leaders and front-line supervisors
- Directors, department heads and other senior leaders
- Human resource professionals
- Union representatives
- Aspiring future leaders
The impact
With a focus on comprehensive skill development, this program aims to achieve impactful outcomes including:
Enhance your conflict resolution skills:
- Improve your awareness and analysis of both implicit and explicit conflicts
- Increase your capacity to address conflict and associated problems
Elevate employee engagement:
- Unravel problems between people before they become entrenched
- Listen and respond with empathy to defuse employee frustration
- Promote trust by communicating in a fair and considerate way
Boost operational efficiency:
- Reduce lost time and costs related to conflict and miscommunication
- Remove interpersonal roadblocks to productivity
- Ensure better clarity and cooperation between individuals, teams and departments
Stand out as a capable business leader:
- Find solutions where others can only see problems
- Smooth the way towards a healthy and productive workplace
- Magnify your organization’s ability to grow and succeed
How you will learn
This program includes structured frameworks, hands-on exercises and role-playing scenarios to build key conflict resolution skills. You’ll also develop a personal conflict profile, and design an action plan for applying proven conflict resolution practices back at work.
- Increase your awareness of how you respond to conflict
- Improve your communication and conflict management skillset
- Grow confidence to tackle workplace conflicts and the problems they create
- Identify behaviours and language that tend to provoke conflict—sometimes unintentionally
- Recognize powerful unstated conflicts and make them explicit, so they can be treated rather than left to fester
- Reduce the likelihood of becoming embroiled in a conflict yourself
- Manage frustration, resentment and difficult conversations
- Structure an effective conflict management process
- Create mutual understanding, trust and rapport with colleagues
- Expand your leadership capacity
Contact us for registration support
-
UBC Sauder Executive Education,
Trevor Sones
Trevor is an Adjunct Professor of Organizational Behaviour at UBC Sauder School of Business. A wonderfully energetic instructor, he teaches highly-reviewed programs on conflict resolution, persuasion, negotiations, communication and leadership at three top-tier research universities in Canada. His ongoing interests focus on the psychology of complex communications, leadership and negotiating collaborative change.
Trevor has also worked with numerous Fortune 500 companies such as Samsung, Coca-Cola and Safeway, as well as major organizations like Seaspan, SNC Lavalin and the Provincial Health Authorities of BC. With thousands of days of mediation experience solving interpersonal conflicts and major multi-party disputes involving large organizations in the public and private sectors, his unique value proposition is his ability to go beyond the research and provide participants with real-world tools and techniques that actually work in the field.
Trevor holds a BA Hons in Criminology & Criminal Justice with a Concentration in Law from Carleton University, and an MA in Alternative Dispute Resolution from the University of Victoria.
[Executive Education Programs] Persuasion and Influence, Conflict Management Strategies, and Principles of Authentic Leadership
Why UBC Sauder Executive Education?
Elevate your career and organization with UBC Sauder. Recognized as a global leader in executive education by the Financial Times, our programs deliver a transformative learning experience, resulting in tangible impact.
Elevate your career and organization with UBC Sauder. Recognized as a global leader in executive education by the Financial Times, our programs deliver a transformative learning experience, resulting in tangible impact.
