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Executive Education

Emotional Intelligence (EQ) for Managers

Leading self, leading others

Former title: Communication and Emotional Intelligence for Managers

As a manager, your role is to help others succeed. This involves open, two-way communication: knowing how to listen properly, to understand, to support and encourage, and to provide constructive feedback. The way to become a better leader is to be honest in your own self-reflection, to seek feedback about your style, and to choose to improve your Emotional Intelligence (EQ).

This program is designed for managers who wish to enhance their careers by sharpening their leadership impact. In an engaging learning environment, you will deepen your understanding of how to be an effective leader and communicator from the inside out. The program’s unique “leading self” focus will encourage you to reflect on why you communicate the way you do, and to make commitments to enrich your approach.

Download program description

This program is suitable for any manager who wants to communicate and lead more effectively

  • Uncover and define your own leadership and communication style
  • Understand how your actions and words affect others
  • Open communication channels through empathy and active listening
  • Recognize what motivates others and communicate to them according to their needs
  • Inspire people by appealing to their values
  • Deliver helpful and supportive feedback, and seek feedback for oneself

Building Self-Awareness

  • Leveraging your strengths and improving weaknesses
  • Accepting and responding to feedback from others
  • Developing a commitment to honest self-discovery regarding your impact on those around us
  • Pledging to display your personal core values

Emotional Self-Regulation

  • Humility and mindfulness
  • Curbing emotional and verbal impulses in challenging situations
  • Leveraging evidence-based preventions and interventions to remain calm and professional under stress

The Communication Process

  • Understanding individual communication differences
  • Choosing the appropriate communication channel
  • Crafting content to match the receiver

Motivating Yourself and Others

  • What makes people tick, and how to get the best out of them
  • Developing and exhibiting the types of power that elicit commitment

Giving and Receiving Effective Feedback

  • The characteristics and building blocks of feedback
  • Tips for delivering the message so it lands well

Developing and Communicating Empathy 

  • Putting best practices into action
  • Discerning between a true empathy moment and other workplace scenarios

 

How you will learn

This program is designed to develop real-world skills while deepening your self-awareness. It employs a dynamic mix of group discussions, activity-based development and feedback to help you reach your potential.

T Gurton

Tracey Gurton

Faculty

Tracey is an award-winning lecturer in Organizational Behaviour and Management at the UBC Sauder School of Business. She teaches in most of Sauder’s degree programs, including BCOM, MBA, PMBA, B+MM. Her areas of specialization include organizational culture, leadership, trust and psychological safety on teams, emotional intelligence and leading change. She and her colleagues also launched a new course called Values, Ethics, and Community, which has received high praise in Sauder’s top-rated business degree. 

Recognized for two decades of outstanding teaching and organizational citizenship, Tracey is known for her enthusiastic, engaging, and caring style that brings theory to life with practical examples and experiences. In 2020, she received a Special Service Award for Sauder’s exceptional transition to virtual classroom education during the COVID response. In 2023 she was the recipient of the UBC Killam Prize for Excellence in Teaching, and in 2024 she received a Dean’s Commendation citing contributions to the school and outstanding teaching performance. She is among the top percentile of faculty for teaching evaluations, and was the first faculty member in Executive Education to attain a 100% net promoter score.

Tracey also delivers custom programs that help organizations be a better place to work – and therefore be more effective. Her clients have included such organizations as BC PavCo, Coastal Health, Rocky Mountaineer, BC Lottery Corporation, BC Prosecution Service, BC Legal Management Association, BC Energy Regulator and ICBC, among others.

[Executive Education Programs] Emotional Intelligence for ManagersLeading Change,

Upcoming sessions

calendar Program dates
price_tag Fees and Taxes
notebook Format
filled_point Location
May 21 - 22, 2025
$2390.00 + tax (5%)

In-person

UBC Robson Square
Aug 19 - 20, 2025
$2390.00 + tax (5%)

In-person

UBC Robson Square
Nov 3 - 4, 2025
$2390.00 + tax (5%)

In-person

UBC Robson Square

Why UBC Sauder Executive Education?

Elevate your career and organization with UBC Sauder. Recognized as a global leader in executive education by the Financial Times, our programs deliver a transformative learning experience, resulting in tangible impact.

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Participating organizations

Success stories

“This program has tremendous value for managers working with diverse teams and individuals. It provides a great chance to expand your managerial toolkit and grow yourself so you can foster a high-performing team and organization.” 
“The program had a great outline and relevant material. The instructor did an amazing job teaching and keeping the class interesting.” 

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