Be the go-to resource for the people you work with
Administrative professionals are indispensable resources that organizations rely on to keep things running smoothly. But administrative excellence involves much more than just checking tasks off a to-do list. It requires taking a leadership mindset to bring the executive big picture to life. It also requires critical thinking, creative solutioning, and self-reliant decision-making skills.
Designed specifically for administrative professionals, this program develops key administration management competencies for achieving outstanding results. Learn to communicate with diplomacy and credibility. Juggle your workload with greater ease. Think systematically about problems and adopt a leadership mindset to get people on common ground. Practice decision-making techniques to identify the optimal course of action. Earn respect as an administrative professional, and become an effective resource for peak performance in your organization.
Leadership Excellence for Administrative Professionals
Who is this for?
This program is designed exclusively for administrative professionals, including:
- Executive assistants
- Office administrators and administrative assistants
- Coordinators
- Customer service representatives
- Clerks and record-keepers
The impact
Embarking on an Executive Education program focused on leadership excellence for administrative professionals can be a transformative experience for individuals seeking to enhance their professional impact. Participants stand to gain a multitude of benefits:
Showcase yourself as an influential leader:
- Take the initiative as a key business partner for the people you support
- Proactively determine the priority of work
- Prioritize personal and organizational objectives
Devise creative solutions:
- Think logically and apply multiple types of problem-solving approaches
- Make better decisions based on leadership priorities
- Utilize mind-mapping and force field analysis
Communicate with fluency:
- Win buy-in for your ideas
- Achieve great results with people, even when you are not in charge
- Hold effective dialogues with people at all levels
- Present updates and solutions confidently
Manage upwards:
- Strengthen relationships with superiors through an organizational mindset
- Managing upwards with power
- Improve your relationship with your boss and others you support
- Increase your efficiency by self-managing the way you think and respond
- Employ a leadership mindset to achieve peak performance
- Interact and communicate more effectively with all team members
- Become more confident using business-focused tools and techniques to better manage workload requests and decisions
- Demonstrate accountability and earn respect as an administrative professional
Contact us for registration support
-
UBC Sauder Executive Education,
Tracy Page
Tracy is a certified project management and change management consultant. She is renowned for her expertise, and sought after locally and internationally to guide clients through the successful delivery of complex projects.
For over a decade, Tracy has led programs in project management, communication and leadership at UBC Sauder, where she brings the latest evidence-based strategies in team and project management while applying best practices in adult learning. Known for her empathetic, “people-first” approach, she empowers her students to enhance their delivery skills, become more effective in their day-to-day working relationships, and elevate team morale.
Tracy has also worked with companies both large and small in a wide variety of industries. Her client portfolio includes BC Hydro, BC Real Estate Association, Cisco Systems, Copperleaf Technologies, CPA Canada, PHSA and VCHA. Additionally she has served on the boards of two non-profits to establish training and mentoring programs.
Tracy holds a Bachelor of Business Administration from Simon Fraser University and a Masters in Adult Education from the University of Calgary. She has held PMP certification for over 20 years and is ProSci Change Management certified.
[Executive Education Programs] Project Management Essentials, Project Management for Administrative Professionals, Leadership Excellence for Administrative Professionals, Risk Management, and Developing Successful Partnerships
Upcoming sessions
Why UBC Sauder Executive Education?
Elevate your career and organization with UBC Sauder. Recognized as a global leader in executive education by the Financial Times, our programs deliver a transformative learning experience, resulting in tangible impact.
Elevate your career and organization with UBC Sauder. Recognized as a global leader in executive education by the Financial Times, our programs deliver a transformative learning experience, resulting in tangible impact.
Participating organizations
Success stories
Earn a Certificate in Administrative Excellence.
This program qualifies for one of the two core programs in the Certificate in Administrative Excellence. Customize this certificate by selecting the right programs for you at the right time, guided by our expert advice.
Earn a Certificate in Administrative Excellence.
This program qualifies for one of the two core programs in the Certificate in Administrative Excellence. Customize this certificate by selecting the right programs for you at the right time, guided by our expert advice.
